Frequently Asked Questions
Where do you ship?
We ship all across the United States via USPS and UPS.
Can I include a note with my order if I am sending something as a gift?
Of course! On your cart page you can add a note for the recipient or for special instructions regarding the order. We will include the note in the order slip in the box. Payment details are not included on the order slip in the package, they can be found on the emailed receipt.
Can I place an order and pick it up in the shop?
Absolutely! You can select the option to pick your order up in store.
However, our online store transactions are processed separately from our store on Taylor Street, so if you would like additional items with your order, or if you would like to request delivery, you will need to create a separate (in-store) order by emailing us at email@example.com.
How many Italian cookies are in a pound?
The weight varies between cookies, so we have specified on each cookie's specific page how many make a pound. For assortments, you may get anywhere from 14-24 cookies in a pound.