Help Center

FAQ

Placing Your Order

What if I want it delivered for Christmas?

How far in advance do I need to place my Shipping Order?

Can I include a note with my order if I am sending something as a gift?

How can I pay for my order?

I'm sending something as a gift, will my recipient see the payment information?

Is there an order minimum?

Can I place an order and pick it up in shop?

Can I ship to multiple addresses?

What if I put the wrong shipping address?

What if I put the wrong billing address?

What if I never received a confirmation email?

Products

Are your cookies authentic Italian cookies?

How many Italian cookies are in a pound?

What is in the Assorted Cookies?

Do you have any gluten free items?

Do you have any products that are nut free?

Do you make cookies for weddings and sweets tables?

Do you do bulk pricing for large orders such as weddings?

Do you ship cannoli or sfogliatelle?

Do you have an ingredient list?

Shipping

Where do you ship?

What do you ship?

How long will my order take to ship?

How can I find out the status of my order?

How can I track the progress of my shipping order?

Do you offer shipping insurance?

Will my cookies/pastries arrive fresh?

How long do the cookies/pastries stay fresh after they arrive?

How are the items packaged and shipped?

What should I do with my order once it arrives?

What happens if my package arrives and the cookies are broken?

My order has never arrived, now what?