Help Center

UPDATE: We can no longer guarantee Christmas delivery for any new online orders. USPS delays and downtimes in tracking systems are beyond our control.

Christmas is a busy time of year for the bakery and the shipping providers. Please allow extra time. We recommend placing your order by Dec 18th, 2020 for the best chance to have it arrive by Christmas. As always, we unfortunately cannot guarantee any specific shipping or delivery dates, it's beyond our scope and control. Place your order early, if it arrives too soon you can freeze it, or keep the bag sealed for ultimate freshness. Plan ahead!

We require a minimum of 72 hours (or 3 business days) to process your order. It can take 3-7 business days for us to receive your order, bake your items, prepare the product for shipping, package, print the shipping label, and send the box on its way. Processing time does not include shipping time. Keep in mind we cannot guarantee a specific ship date or arrival date. We currently do not ship Saturday-Wednesday due to limited hours during COVID-19 operations. We are a small business and all items are made by hand in small batches for the best quality. That's the Scafuri difference.

Of course! During checkout you can type in the "add a note" field and we will include a note in the box on a beautiful Scafuri postcard. As much as we'd love to, we cannot guarantee an added notecard if you did not complete this field when placing your order.

There are many convenient options for you to choose from during checkout which include credit card, PayPal, GooglePay, and others. These options may update or change from time to time.

Nope! Many of our online orders are gifts, so every package includes a packing slip that will show the sender’s name and billing address, but NOT any payment information.

Below is an example of the information provided on the packing slip:

Bill to

• John Smith
• 1337 W. Taylor St.
• Chicago, Il 60607

Ship To

• Jane Doe
• 1234 Address St.
• City City, IL 60607

• Order #1000
• Order Date 28 May 2018
• Shipping Priority Mail
• Email youremail@gmail.com           

Not at all! You can order as little, or as much, as you'd like!

Currently, we do not offer in-store pickup using the online order form. Feel free to stop by our Taylor Street location or email us at info@scafuribakery.com to arrange in-store pickup. Sometimes a minimum quantity is required. Typically a minimum 72 notice is required.

Unfortunately our current checkout process does not allow for shipping to multiple addresses.

If you'd like to send out multiple orders - you'll have to make a separate order for each.

Uh oh! Please take care when entering your personal information to ensure it is accurate. We cannot guarantee we will be able to change it before it ships out, in which case it will most likely be returned to the bakery and destroyed. If you find yourself in this situation, please send an email to shipping@scafuribakery.com and be sure to include your name and order number. We will do our absolute best to change it in time!

No biggie! This really isn't an issue if your credit card was accepted and the order was completed. Don't call us, we'll call you! (If there's a need)

Hi there, it's an automated system, so if you completed your order online a confirmation email was sent to the one provided at checkout. Please check your spam box, if it's not there, it's possible you entered the wrong email address. Unfortunately, that means you won't receive notifications regarding your order.

Yes! We use family recipes handed down through generations to make real Italian cookies by hand. These are the real deal and we and our customers can’t get enough of them. Most of them we've been serving at Scafuri Bakery since 1904.

The weight varies between cookie varieties and batches. All of our cookies are made by hand, not machine, that's the Scafuri Difference. Unfortunately we cannot specify an amount; in general Tri-Color, Anise, and Lemon Knots would be a heavier cookie and Sprinkled Butter Cookies, Cuccidati, and Pignoli would be lighter. We hope that helps!

The one pound assortment could be a mix of any of our Italian Cookies. To keep it simple and pass the savings onto the customer, we don't take requests for specific cookie types. It will be a mix of what is currently available with the option to receive many combinations of product. The perfect sampler or party tray!!!

A specific nut free assortment is also available as a separate item.

Yes! Our staff and customer favorite pignoli cookies are gluten free, as well as our coconut macarons. You can also order an assortment of both for yourself or your gluten-free loved ones! 

Note: we use the same equipment for our gluten free items that we use for all of our products that contain nuts, peanuts, gluten, eggs, dairy, and soy.

Some of our products do not contain nuts, however we use the same equipment for those that we use for all of our products that contain nuts, peanuts, gluten, eggs, dairy, and soy.

Products that do not contain nuts:

Lemon Knots

Sprinkled Butter Cookies

Chocolate Dipped Butter Cookies

Coconut Macaroons

Chocolate Chip Cookies

Lemon Ricotta Pound Cake Loaf

Chocolate Ricotta Pound Cake Loaf

Pumpkin Loaf

Banana Loaf

White Chocolate Cranberry Cookies

Double Chocolate Cranberry Cookies

Espresso Brownies

Gingersnap Cookies

Absolutely we do! They will arrive packaged as any other order, so you or your caterer just needs to unpack them and display them as you wish.

If you're local to Chicago and you are wanting cookies, cakes, or sweets for your special event or ceremony, please refer to our CATERING website or WEDDING page

Our cookies are priced the same whether you are ordering 1lb or 20lb. However, if you are looking to order more than 20lb, please contact us at shipping@scafuribakery.com.

Unfortunately we are unable to ship cannoli or sfogliatelle, as these items require refrigeration. However, you can always call or email our shop to order cannoli or sfogliatelle for pickup in store!

If you would like to see an ingredient list for any of our products, please email us at shipping@scafuribakery.com and we can provide any information you need!

We ship all across the United States. Currently, we are not able to ship outside of the U.S. due to safety, quality, and customs concerns.

We ship all of the products that are available in our online store. These items have been carefully selected to ensure freshness and quality during the shipping process.

Please remember to allow extra time during the holidays due to delays in carriers' response to COVID-19 and the typical Holiday backlog. They are predicting more mail this year than is typical.

Unfortunately we cannot guarantee a specific delivery date for your order. Because it does take time to process and pack your order, and because Scafuri Bakery relies on other companies to deliver our cookies (USPS and Federal Express), it is challenging to guarantee specific days & times. However, if this is a pressing matter, and your request coincides with our current operating hours, you can email us at info@scafuribakery.com and we can attempt to process your request using overnight delivery. Please understand this is not always an option, and during COVID-19 operations, delays can occur with the bakery and the postal service.

MORE INFO

That's a great question that requires a bit more info to answer. Bear with us as we explain all of the factors that go into shipping time in transit:

Shipping Method

**shipping methods & availability do change from time to time

We provide you with two shipping service options USPS and UPS. US Postal Service Priority mail is usually the least expensive option, and boxes usually take about 2-5 days to arrive. UPS Ground is another great value option and we’ve included a map below to show how many days in transit UPS Ground usually takes.

Please note: USPS Priority Mail and UPS Ground are not guaranteed. Sometimes due to holidays or other circumstances that are out of our control, shipping may take longer than estimated.

If you have a specific date you’d like to receive your order (weddings, holidays, parties, etc), we recommend using UPS 3-day, UPS 2nd Day, or UPS Next Day Shipping Methods. These shipping times are guaranteed by UPS and are the most reliable options.

*These options may vary from time to time due to operational changes. As of Dec 2019, we exclusively use USPS for general shipping except for special cases.

Preferred Delivery Date:

Please note that we only ship orders out Tuesdays through Fridays, and that UPS and USPS are third party services, so we cannot guarantee any delivery date. We recommend placing your order about one week before you'd like it to ship, maybe even two weeks during the holidays. We are unable to offer specific shipping or arrival dates at this time.

State for shipping destination:

Another important factor in shipping time is the state to which the items are being shipped. We ship everything from our shop in Chicago, Il. For example: if you’re shipping to a suburb of Chicago your order should arrive in 1-2 days, if you are shipping to California, your order may take 4-6 days to arrive.

Day of the Week:

We only ship out orders Tuesdays through Fridays. And in the words of Harry Potter’s Uncle Vernon: “No post on Sundays” and other major holidays. These factors may add an extra day or two to your shipping timeline. Don’t worry, your order is wrapped tight and will still be fresh, it just might arrive a day or two later than estimated.

UPS GROUND MAP

Your confirmation email contains your order number and explains the next steps in the process. You will receive a shipping notification email once your order is complete. Please refer to the FAQs for more information about the process. Please do not call or email the bakery unless your order requires immediate attention and cannot be resolved by reading the FAQs. We love to chat, but are operating with a skeleton crew and are very busy little elves!

You will receive a shipment notification email with your tracking number. This allows you to check on the status of your shipping order and its current location along with expected delivery time. Please keep in mind that delays experienced during shipping are the responsibility of the shipping provider (i.e. USPS), and not Scafuri Bakery; that is out of our control.

We now offer optional Route insurance! Typically only $1, using Route protects your investment against lengthy delays causing spoiled product, mishandled and broken shipments, and lost or stolen packages. If you order is damaged and you used Route protection, you will place a claim with them directly. If you did not choose to use Route, unfortunately Scafuri Bakery cannot assist in this situation.

We make our cookies fresh before shipping out and we wrap them nice and tight so that they will arrive delicious and ready to serve! The special air-tight packaging keeps your items fresh for well over a week and are freezer ready should you wish to freeze them right away!

Our cookies and pastries should be fresh for 2-4 days after arrival and breaking the seal on the bag. If you’d like to extend freshness, you can freeze the cookies and loaves for up to 2 months in the same shipping package as long as it hasn't been opened.

We package our cookies and pastries in a sealed air-tight pouch so they remain fresh for well over a week while shipping. These items are then packed tightly into a shipping box padded with packaging paper, bubble wrap, or other packing supplies to prevent shifting in transit.

Go to town! Cookies are ready to eat immediately. They should be good for up to 4 days upon arrival, but if you’d like to keep them longer you can definitely freeze them! The loaves are also great to freeze. They take about 1-2 hours to defrost. Items are good in the freezer for up to 2 months if using the same unopened package in which they were shipped.

A few cookies may break in transit, that is unavoidable sometimes, but the rest should be good!

We now offer optional Route insurance! Typically only $1, using Route protects your investment against lengthy delays causing spoiled product, mishandled and broken shipments, and lost or stolen packages. If you order is damaged and you used Route protection, you will place a claim with them directly. If you did not choose to use Route, unfortunately Scafuri Bakery cannot assist in this situation. We hope this never happens, but sometimes it is unavoidable.

Any major damage caused by the mishandling of a package should be addressed with the shipping service directly.

Oh no! First, please check your order confirmation and verify the correct shipping address was entered at checkout. Second, track your package and wait one more business day. Sometimes package will show as delivered even when an exception has occurred. We definitely don't want to hear this, but sometimes the inevitable happens and it is beyond our control. If you accepted shipping insurance with our partner Route, you'll contact them directly. Unfortunately, if you did not insure your purchase, we cannot offer any assistance at this time. We recommend you contact the carrier or a USPS supervisor. But let's hope this never happens!